Here at Whitbread, we know that Change is inevitable and when change is needed our Business Change team is on hand to assist in the development and implementation of any new business processes that ca...
Here at Whitbread, we know that Change is inevitable and when change is needed our Business Change team is on hand to assist in the development and implementation of any new business processes that can impact our employees and guests.
As the Business Change Lead, you will play a crucial role in the development and implementation of the communications and change strategy for commercially driven projects and initiatives.
Role: Business Change Lead
Salary: £50,000
Contract Type: Full-Time and Fixed Term until 19th December 2025
Location: Whitbread Court, Dunstable
Why You’ll Love It Here
- Healthcare: Individual & Family BUPA healthcare
- 10% matched pension
- Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
- Annual Incentive of up to 20% Bonus
Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/
What you’ll be doing:
As the Business Change Lead, you will work within the Commercial Technology tower to support the development and delivery of the change management approach across the business. You will help to plan, build and mobilise a change approach that will support our site team members and support centre colleagues to successfully adopt & use new technologies.
You will be responsible for the creation of engaging and effective communications, training, readiness and procedural support material. You will support on a number of technology change initiatives that will impact our operational teams.
What you’ll need:
- Experience of leading technology enabled Change Management, with experience in completing change impact assessments, user stories, communications & training plans
- Working knowledge of change management methodologies including Prosci and application of ADKAR. Understanding of how people go through change and change process
- Excellent written and verbal communications skills. Ability to manage stakeholders plans, build relationships and influence key business and technology stakeholders
- Tech savvy and experience of working with Tech stakeholders
Be part of our Technology Team at Whitbread
Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 86144-4492
Advertised: 18 Jul 2025
Application closed: 02 Aug 2025
