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About Us

Making everyday experiences special

Delighting over 5 million guests every month

Whitbread in numbers (June 2022)


completed apprenticeships


hours donated to community projects







Our brands

Whitbread is the business behind some of the country's most loved hotel and restaurant brands. Find out more about what they could offer you.

Our purpose and values

Our purpose is to provide quality, affordable hotels for our guests to help them to live and work well, and to positively impact the world around us.


- Really caring about our customers.
- We are true to ourselves and honest to others.
- We make customers and teams feel special.
- We do good in the community.


- Striving to be the best at what we do.
- We welcome change and new ways of doing things.
- We appreciate that feedback is important.
- We speak up when there's a better way.


- Working hard for each other.
- We step up to get things done.
- We work well with others.
- We are always looking to improve the customer experience.

A brief history of Whitbread

Whitbread is one of the UK’s oldest companies, with a history going all the way back to 1742. For the first 250 years, it was our breweries and pubs we were famous for, but in 2001 we refocused on hotels and restaurants to become the hospitality business we are today.


Alison Brittain leaves as CEO and is succeeded by Dominic Paul.


Whitbread was recognised as a ‘Top Employer’ by the TopEmployers Institute – an incredible 10 consecutive years of achieving this external accreditation where only organisations considered to have the highest standards of excellence across a range of employee conditions qualify.


Whitbread makes commitment to remove all unnecessary single-use plastics from our hotels and restaurants by 2025 to ensure our impact on our environment is as small as possible.


Sells Costa Coffee


Andy Harrison retires as CEO and is succeeded by Alison Brittain


Premier Inn opens their 700th hotel


Alan Parker retires as CEO and is succeeded by Andy Harrison


Launches Good Together CSR programme


Opens first international Premier Inn hotel


Sells David Lloyd Leisure and TGI Friday’s UK


Sells Pizza Hut UK stake


Floats off Britvic interest


Acquires Premier Lodge hotels


Acquires Cannons Health & Fitness BV (Netherlands)


Sells 3,000 pubs

Sells Café Rouge and Bella Italia restaurants


Sells interest in Threshers

Sells brewing business to Interbrew


Acquires David Lloyd Leisure and Costa Coffee


Opens first Travel Inn


Opens first Beefeater


Sets up Pizza Hut UK joint venture


Listed on London Stock Exchange


Introduces beer bottling, making Whitbread a national brand


Opens UK’s first purpose-built mass-production brewery


Samuel Whitbread starts brewing beer

Force for Good

We believe we have a responsibility to help people live and work well. Our sustainability programme, ‘Force for Good’, aims to ensure we have a positive impact on all of our stakeholders and the world around us. Split into three pillars; opportunity, community and responsibility, we’ve made great progress so far and have set long-term strategic targets to continue on our journey.

Find out more

Awards and recognition

We're proud to be an award-winning organisation. Whether that is for our products, services or how we treat our colleagues. Here are just a selection of our most recent awards ... and we plan to continue adding to them.

Ready to find a place at Whitbread?

Whether it is in one of our hotels or restaurants, support centre or contact centre, we’ve a wide variety of opportunities available. Take your first step on a career with us.

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We're shaking up the steak world and offering you a fresh + exciting approach to dining out.

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Our first brand and still one of the UK's best loved restaurants.

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Our aim is - 'To serve the nation's favourite pub food, at great value prices, in a family friendly environment.'

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Cookhouse & Pub, a great place to get together.

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hub by Premier Inn is a smart new concept in urban hotels.

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Is it our beds, our food, our great value or our people that people love so much?

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Table Table is the perfect place to get together with family and friends.

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We serve up delicious dishes full of seasonal flavour and a variety of drinks including local cask ales.

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We get to serve an amazing 25 million customers each month in the UK.

About Us
A new kind of hotel for Premier Inn

A new kind of hotel for Premier Inn

The first ZIP will be opening in Cardiff March 2019, with more coming soon. Keep your eyes peeled for a ZIP near you.