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Digital Performance Analyst

Contract type: Permanent

Category: Various

Location: London Holborn

Full-Time and Permanent, Holborn, London (EC1N 2TD)

Whitbread has landed one of its biggest technology transformation projects in its history with our new booking and reservations system – Opera, and handles nearly £2billion worth of transactions per year with a staggering 151 million visits to our website.  Our Digital Platform Team play a critical role looking after the health and performance of our Whitbread digital platform and its effect on both our customers and business. 

As the Digital Performance Analyst, working in Tech Ops, you will play an important role by providing insightful analysis by using Observability tools (ongoing training will be provided), into the heartbeat and performance of Whitbread’s digital estate and a crucial part to the ongoing development and health of digital platforms.

You’ll be able to develop your stakeholder management experience as you’ll be working closely with our internal stakeholders and external providers and using your monitoring experience and knowledge, you will be providing reports and advise on the performance of the underlying Whitbread platforms, and its impact on both customers and operations.

Role:     Digital Performance Analyst

Salary:   £37,000pa - £41,000pa, plus up to 10% company performance-based bonus

Contract Type:  Full-Time and Permanent

Location:  Holborn, London (EC1N 2TD) and a hybrid way of working with a minimum of 3 days a week in the office.

Why You’ll Love It Here

  • Bonus: Company Performance based bonus of up to 10% of base salary
  • Healthcare: Individual BUPA healthcare
  • Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand

Check out all our benefits here:

What you’ll be doing:

  • Create, refine, implement, document and maintain monitoring policies and processes for successful monitoring of software and infrastructure.
  • Identify themes of recurring issues and work with Engineering and Tech Ops to propose plans to remedy.
  • Use analysis of monitoring data to identify potential improvement, features and enhancement opportunities for the Digital Platforms.
  • Full coverage of monitoring across the Whitbread digital estate
  • Up-to-date backlog tickets for potential and current production issues across Whitbread’s digital estate
  • Be involved in major incidents – supporting with real time data and supporting major incident managers

What you’ll need:

  • Strong knowledge of digital platform reporting practices and analytical tools
  • Ecommerce/IT environment and exposure to platform or maintenance of platforms
  • Robust understanding of application monitoring and performance tuning for Digital applications
  • Passion for all things digital

Be part of our Digital Team at Whitbread

Keeping up with new platforms and real-world technologies allows us to get closer to our audience than ever before. Our dynamic Digital Platform Team are subject experts and a team who are passionate about what they do. 

We encourage your application. Apply today or contact our recruitment team for more information. #LI-MM1


We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 829680-1629
Advertised: 04 Jul 2024
Application closed: 02 Aug 2024

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