Here at Whitbread, we are seeking an Service Delivery Manager who will play a critical role in maintaining and improving the availability, stability, performance, and quality of IT services delivered ...
Here at Whitbread, we are seeking an Service Delivery Manager who will play a critical role in maintaining and improving the availability, stability, performance, and quality of IT services delivered to the UK & Ireland outlet estate (hotels and restaurants).
This is a unique opportunity to own escalations for your division and/or assigned services, building trust through proximity and demonstrated actions, both at site level and divisional level.
Role: Service Delivery Manager
Salary: Around £60,000 per annum depending on experience
Contract Type: Full time, Permanent
Location: Whitbread Court, Dunstable (With occasional travel)
Why You’ll Love It Here
- Healthcare: Individual & Family BUPA healthcare
- 10% matched pension
- Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
- Annual Incentive of up to 20% Bonus
Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/
What you’ll be doing:
As an Service Delivery Manager, you will own specific services/suppliers, and ensure supplier governance, performance, and improvement is in place and delivered in line with service contracts.
Additionally, you will champion various service improvement initiatives, which will require analysis and proposals, ensuring buy-in and timely delivery from the wider IT community and reporting on progress.
What you’ll need:
- Experience of working as a Service Delivery or similarly service focused Manager role in a large outlet / hospitality-based organisation or similar
- Strong understanding of ITIL v3/4 principles
- Solid knowledge of core IT infrastructure technologies (hardware, databases, operating systems, local area networks etc) and the IT applications
- Working knowledge of platforms like ServiceNow, including reporting, and dashboards.
- Strong proven stakeholder and supplier relationship management experience
Be part of our Technology Team at Whitbread
Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 103939-4492
Advertised: 18 Sep 2025
Application closed: 03 Oct 2025
